Q. Help – my slideshow has no sound!
A. Even though you may not realize it, your iPad is muted. Yes, even though you can play music in the iTunes music app, your iPad is STILL muted. The reason is that Apple made the music app and all other apple native apps IMMUNE to muting, which is very confusing because no one realizes that the iPad is actually muted. (Trust us, we’ve trouble shot this issue several hundreds of times and in every single case, the iPad was on mute without the user knowing!) One surefire way to tell is that if you type on a muted iPad, it will make no “clicking” sound.
Thankfully this is a VERY simple fix: For all iPads OTHER than the iPad Air 2, there is a physical side switch that when flipped will usually unmute the iPad. If it still does not unmute or if you have an iPad Air 2, the mute button is found by swiping up swiftly from the bottom of your iPad to open the iPad control Panel. There you will find a bell icon which controls muting.
Q. Can I give or sell the ProofShare slideshow to my client?
A. Yes, absolutely! You can play the live slideshow during your in person sales session (IPS) but there is also an option to “export slideshow.” You can choose to export it to your iPad or Dropbox. If you choose Dropbox, you will later be able to do anything you want with the slideshow (it’s an HD mp4 file) such as gift or sell it to your client, burn it to DVD or copy to a USB or even just send them the dropbox link so they can download it. You can also upload the slideshow to your youtube or vimeo and then embed it on your website or post to Facebook or other social media.
Q. Does ProofShare include licensed music?
A. We now have the option to license award winning Triple Scoop Music songs right from inside the app! If you don’t see this option in the music section under “Add New Slideshow” please go to the App Store app on your iPad and make sure you update to the latest version of ProofShare.
Q. Help, I’m trying to add a song and the white box for “add music” keeps closing!
A. This means ProofShare was not granted proper permissions to your music Library. Please go to your iPad settings and find the ProofShare app and grant all permissions to the app.
Q. Help – Nothing happens when I try to export my slideshow at 1080p!
A. If you have the iPad gen 2, unfortunately the device does not support 1080p video exports. This is a device limitation, not the app itself.
Q. Help – I cannot find where to add music to my slideshows!
A. You must create a new slideshow style. To do that, press the play button inside gridview of any gallery (not the play button from the homescreen, that one only plays existing slideshows.) Choose “Add new slideshow” from the dropdown. You will see the options to choose songs as well as slideshow transitions etc. Once saved, you will be able to play that slideshow style in ANY client gallery either from the play button on the homescreen or from the play button inside gridview.
Q. Help- my slideshow quality looks terrible when I view it on Dropbox!
A. The slideshow quality is fine, what you are seeing is quality degradation because you are watching it on a cloud based service. Download it to your computer from dropbox and THEN play it and you will see that the quality is crystal clear. If you are sharing a Dropbox link with your client that might also want to recommend to them that they should download it prior to watching.
Q. Help – ProofShare isn’t letting me select a song I know is on my iPad!
A. You must have that song downloaded LOCALLY to your iPad. It cannot be in your iTunes cloud, it must be made available for offline use (you can check by opening your iPad native music app and choosing to view “only songs on this device”.)
Q. Help – the quality of my video looks terrible on Facebook!
A. Yes, this has nothing to do with the video, and everything to do with Facebook and their overzealous compression! (Think about what FB does to your still images!) What we do and recommend you do is post the videos first to either Vimeo or YouTube and then post the LINK to the video on your FB business page (it will show a preview that the user can play.) Doing this on YouTube is also a GREAT way to boost your SEO because YouTube is owned by Google and videos get very highly ranked. Try also including some keywords like your location and photography Genre in the title!
Q. Is there a way to get rid of the black bars on the left and right of the “live” slideshow when viewing mirroring to a TV?
A. No, BUT – if you export the slideshow prior to your IPS meeting and save it to your iPad you can then play it as a video from your camera roll and it will show full screen because our video exports support widescreen.
Q. Do I need to use licensed music?
A. Though technically ProofShare will let you use any song that is downloaded to your iPad, because these slideshows constitute “business use” when showed to a client (or exported to share with the client) we highly recommend that you use licensed music. To make that much easier for you, we now offer licensed songs from Triple Scoop Music right inside the app as an in-app purchase! If you already have purchased licensed music from Triple Scoop or elsewhere that you would like to use in the app, please read the next FAQ item for information on how to get it on your iPad.
Q. How do I get songs that I have licensed outside of the app onto my iPad?
A. Typically the download you receive when you purchase songs licensed for business use songs will be a zip file. Inside this file should be a mp3 version of the song that you need to add to your iTunes music library. To do this, unzip the file, then open iTunes and go to file> add new and then browse for the mp3. Next time you synch your iPad the song will be transferred to your iPad’s music library where it will be accessible from within ProofShare. If you are in a rush or lazy like I am, you can also purchase the song from the licensing company and then also purchase the same song from iTunes directly. Yes, this will cost you an additional $.99-$1.99 but it can be a huge time-saver so works very well in a pinch! Make sure though that if you purchase it via iTunes that you also download it to your iPad, songs that are only stored in the iTunes purchased cloud will not play from ProofShare slideshows.
Q. Do I have to include the “credit slide” that the music licensing company sent in my zip file download?
A. I have confirmed with Triple Scoop that you do NOT need to use the credit slide, but if you have purchased licensed music from other sources you may want to double check with them.