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ProofShare
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Learn More
ProofShare
Support
Download Now!
Blog
Contact Us

Knowledge Base

Search Knowledge Base by Keyword

Pre-Sales Questions

Can I add my own pricing into the app?
Can I create my own custom sizes?
Can I create my own groupings?
Can I show Shoot & Sell on my Flat Screen Tv/Projector/Apple TV?
Can I use images from my client’s own home in the app?
Can I use this app on Multiple iPads/Android Tablets?
How do I get the images from my computer onto the iPad?
I am a Fine Artist or Etsy Shop Owner - Can I use this app?
I am in Canada or Australia, why is the price of the app showing different for me?
I don't live in the United States, can I still use this app?
Is Shoot & Sell a one-time fee or recurring subscription?
The app is on sale but I don't have an iPad or Tablet, can I buy it now anyway?
What frame options are included in the app?
Will the App work on my PC or Mac computer?

Getting Started

Can I create my own custom sizes?
Help - I can't show any square sizes!
How do I get the images from my computer onto the iPad?
What size images should I use with Shoot & Sell?
Which Lab has the Canvas groupings in the app?

Image Sizes

Can I create my own custom sizes?
Help - I can't show any square sizes!
I am having a hard time changing image sizes with spread/pinch.. is there another way?
The sizes of the images in the pre-designed groupings are so weird - I can't get those printed!

Working with Single Images

Can I create my own custom sizes?
Help - I can't show any square sizes!
I am having a hard time changing image sizes with spread/pinch.. is there another way?

Working with Groupings

Can I create my own groupings?
The sizes of the images in the pre-designed groupings are so weird - I can't get those printed!
Which Lab has the Canvas groupings in the app?

Frames

Help - the frame icon is gone/missing!
I can't make the H&H frames larger than 24x30!
What frame options are included in the app?

International User Questions

Can I create my own custom sizes?
I am in Canada or Australia, why is the price of the app showing different for me?
I don't live in the United States, can I still use this app?

Platform Questions (Android/iOS)

Can I use this app on Multiple iPads/Android Tablets?
How do I update to the latest version?
I am upgrading my iPad, how can I get back the rooms I've purchased and/or my projects and settings?
I have one app, now I want the bundle - can I "upgrade?"

Working with Pricing

Can I add my own pricing into the app?

Workflow

Can I show Shoot & Sell on my Flat Screen Tv/Projector/Apple TV?
How do I get the images from my computer onto the iPad?
What size images should I use with Shoot & Sell?

Print Labs

The sizes of the images in the pre-designed groupings are so weird - I can't get those printed!
Which Lab has the Canvas groupings in the app?

Stock Room Backgrounds

I am upgrading my iPad, how can I get back the rooms I've purchased and/or my projects and settings?
If I already own your Photoshop Wall Guides, can I use the room backgrounds I already have?

Updates

How do I update to the latest version?
I am upgrading my iPad, how can I get back the rooms I've purchased and/or my projects and settings?

Troubleshooting

Help - I can't show any square sizes!
Help - the frame icon is gone/missing!
I tried to send my design by email but nothing is happening.

ProofShare

Can I share a link to view the gallery of images with my client?
Do I HAVE to use licensed music?
Do I need Internet Connection to Use ProofShare?
Does ProofShare include licensed music?
Help – I cannot find where to add music to my slideshows!
Help – Nothing happens when I try to export my slideshow at 1080p!
Help – ProofShare isn’t letting me select a song I know is on my iPad!
Help – the quality of my video looks terrible on Facebook!
Help- my slideshow quality looks terrible when I view it on Dropbox!
Help, I’m trying to add a song and the white box for “add music” keeps closing!
Help, my slideshow has no sound!
How do I change the gallery cover image?
How do I get songs that I have licensed outside of the app onto my iPad?
How do I rearrange the order of the images in a ProofShare gallery?
How do I resize my logo on the homescreen?
How do I unsort one or more images or reset the gallery?
Is there a way to get rid of the black bars on the left and right of the “live” slideshow when viewing mirroring to a TV?
What image size should I use in ProofShare?

Featured Articles

Popular Articles

Is Shoot & Sell a one-time fee or recurring subscription?
Will the App work on my PC or Mac computer?
How do I get the images from my computer onto the iPad?
What size images should I use with Shoot & Sell?
Can I use images from my client’s own home in the app?

Newest Articles

I have one app, now I want the bundle - can I "upgrade?"
What image size should I use in ProofShare?
How do I rearrange the order of the images in a ProofShare gallery?
How do I get songs that I have licensed outside of the app onto my iPad?
Do I HAVE to use licensed music?

Recently Updated Articles

I have one app, now I want the bundle - can I "upgrade?"
What image size should I use in ProofShare?
How do I rearrange the order of the images in a ProofShare gallery?
Do I HAVE to use licensed music?
How do I get songs that I have licensed outside of the app onto my iPad?

FAQs coming soon

Agoura Hills, CA
Email: hello@shootandsellapp.com
Phone: +845-418-LENS

Latest From Our Blog

Shoot & Sell Version 5.0 is Here – Now with H&H Designer Frames! June 10, 2019
ProofShare Version 3.1 – Now Play Only “Yes” Images in Slideshow! July 31, 2018
Valentine’s Day Sale! February 14, 2018

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